Last updated 3 October 2026
Refunds.
30 days to ask for your money back. No questions asked.
How to ask
- Write to us.Email general@getfixme.dev within 30 days of buying, from the address you used at checkout. If you have it, include the order number from your receipt. You don't need to give a reason.
- We refund the full price.The refund goes back to the payment method you used, through Polar. How long your bank takes to show it is up to the bank.
- The license stops.A refunded license is revoked. FIXME notices the next time it checks in, about once a day while it's online, and goes back to the free allowance. Nothing you saved is touched: your tickets stay on your Mac.
After 30 days
Write to us anyway if something is wrong. We read every message.
Charged by mistake, or twice
Email us first and we'll sort it out quickly. It's faster than a dispute with your bank.